Return & Refund Policy

1. General Policy Overview

Torvify offers return, replacement, or refund options depending on the specific product purchased. Return eligibility, timelines, and conditions may vary by product and are clearly mentioned on the individual product page.

Product-specific return information always takes precedence over this general policy.

2. Product-Level Return Rules

Each product page clearly indicates whether:

• The product is eligible for return or refund
• The return window (if applicable)
• Any special conditions or exclusions

Some products may be marked as “No Return” or “Non-Refundable” due to hygiene, customization, perishability, or supplier limitations.

3. Eligible Return Scenarios

Return or replacement eligibility depends on the return status mentioned on the individual product page.

For products marked as “Return Available”: returns or replacements may be considered under the following conditions:

• Product received is damaged or defective
• Wrong product delivered
• Product significantly differs from description

For products marked as “No Return” or “Non-Refundable”: customers must inspect the product at the time of delivery. Any issues such as damage, defect, or incorrect item must be reported immediately to the delivery personnel and rejected at the doorstep. Once the product is accepted and the delivery is completed, no return, replacement, or refund request will be applicable.

4. Non-Returnable Items

The following categories may not be eligible for return or refund unless explicitly stated on the product page:

• Perishable goods
• Personal care or hygiene products
• Custom-made or personalized items
• Items marked as “No Return” or “Final Sale”

5. Return Request Process

If a product is eligible for return or replacement, customers must submit a return request within the timeframe specified on the product page. Requests should include order details and, where applicable, photos or evidence of the issue.

6. Condition of Returned Items

Returned products must be unused, in original condition, and include original packaging, accessories, and tags (if applicable) unless the return is due to damage or defect.

7. Refund Processing

Once a returned item is received and inspected, refunds (if applicable) will be processed using the original payment method or another approved method. Refund timelines may vary depending on payment providers and operational factors.

8. Shipping & Return Costs

Return shipping costs may be borne by the customer unless the return is due to a verified defect, damage, or incorrect delivery. Any applicable deductions will be communicated during the return process.

9. Cancellations

Orders may be canceled before shipment, subject to order status and product-specific rules. Once shipped, cancellation may not be possible and standard return rules will apply.

10. Policy Abuse

Torvify reserves the right to refuse returns, refunds, or replacements in cases of suspected misuse, repeated abuse, or violation of this policy.

11. Legal Compliance

This policy is designed to comply with applicable consumer protection laws of Bangladesh, including the Consumer Rights Protection Act, 2009.

12. Changes to This Policy

Torvify may update this Return & Refund Policy from time to time. Continued use of the platform after updates indicates acceptance of the revised policy.